You booked your hotel room… What is guaranteed?

We take your requests and submit them to the hotel. What happens then?

What is guaranteed:

• the room you receive will be in the category you selected

• if you required an ADA room, your room will be an ADA room

What is not guaranteed:

• specific room number requests

• specific room placement requests (ie near the elevator)

• bedding choice - aka “one bed” vs “two beds”

Why?

• “SUBJECT TO AVAILABILITY” is the key phrase

• Checking in at the earliest time (usually 2pm) makes it easier to honor your requests

• As people check in, the availability for honoring your requests reduces proportionately - Remember, a note on your file that says “please put me near an elevator” does not automatically put a note on everyone else’s file saying “don’t put me near an elevator”